Booking & Cancellation Policy

Your booking with Eagle Socotra is confirmed after receiving your request and confirming the availability of the selected tour program and travel dates.

Our team will contact you to confirm all trip details, including the itinerary, arrival information, and any required arrangements before your trip.

Payment arrangements will be confirmed between the customer and Eagle Socotra during the booking process.

For direct bookings through our website, payment can normally be completed upon arrival in Socotra unless otherwise agreed in advance.

No mandatory deposit should be displayed unless separately agreed with a specific customer.

Flight tickets and visa arrangements are the responsibility of the traveler unless they are specifically included in the selected tour package.

Eagle Socotra can assist travelers with flight arrangements and visa procedures upon request.

Any fees paid to third parties, such as airlines, visa authorities or permit providers, are subject to their own terms and conditions.

Customers may cancel their booking without a separate cancellation fee for the tour services provided directly by Eagle Socotra before the tour begins.

However, if any non-refundable costs have been paid in advance on behalf of the customer, such as flight tickets, permits, visas or other third-party services, those costs remain the responsibility of the customer.

Customers are responsible for arriving in Socotra on the confirmed travel dates.

In case of delays, missed flights or changes caused by the customer’s own arrangements, Eagle Socotra is not responsible for additional costs or changes required to the tour itinerary.

Socotra is a natural destination where weather conditions and transportation schedules may change.

If circumstances beyond our control occur, such as flight cancellations, severe weather or other unexpected events, Eagle Socotra will work with customers to reschedule or adjust the trip whenever reasonably possible.

If a tour has already commenced and some included services are not provided, any refund or price adjustment will be assessed on a case-by-case basis.

The assessment will take into account services already provided, non-refundable third-party expenses, the reason for the interruption or change, and circumstances outside the company’s control.

An automatic full refund is not promised.

Customers are responsible for providing accurate personal information, valid travel documents, passports and any required permits before arrival.

Eagle Socotra is committed to providing a safe, professional and memorable travel experience while maintaining clear communication with all guests.