Travel policy
How Eagle Socotra handles information submitted through its Booking Request and Contact forms.
Last reviewed
The Booking Request form collects a name, email address, WhatsApp number, country, selected Tour, preferred arrival date, traveler count, message and consent evidence.
The Contact form collects a name, email address, subject, message, consent evidence and an optional WhatsApp number.
Submitted information is used to reply to the inquiry and, when requested, discuss travel services and proposed trip arrangements.
A form submission is not a booking confirmation and does not create a customer account or payment obligation.
Inquiries are stored in Eagle Socotra’s private administration system and are not exposed through public collection APIs.
Access is limited to authorized internal staff according to the administration access rules.
After an inquiry is stored, the system may send a notification to the configured Eagle Socotra recipient through the selected email provider.
The system does not send an automatic customer reply. If the inquiry notification fails, the stored inquiry is retained for staff review.
The forms use signed form-start tokens, a hidden anti-automation field, duplicate protection and persistent rate limiting.
Privacy-safe HMAC hashes of limited technical or contact signals may be processed and stored for anti-spam, rate-limit and retry protection. Raw IP addresses and complete user-agent strings are not stored for this purpose.
Submitted personal data is not sold.
Information may be processed by the configured email provider when an inquiry notification is sent to Eagle Socotra.
Unconfirmed Booking Requests are reviewed for deletion after 18 months without relevant activity.
Ordinary Contact Messages are reviewed for deletion after 12 months without relevant activity.
Records connected with confirmed trips may be retained for up to 5 years after trip completion when needed for service, dispute, accounting, or legal purposes.
Spam records may be retained for up to 90 days after they are classified as Spam.
Temporary anti-abuse guard records are removed shortly after they are no longer needed, normally within 7 days after expiry.
Records may be retained longer when required by law, an active dispute, a security investigation, or an approved legal hold.
Travelers may request access, correction, or deletion by contacting eaglesocotra@gmail.com, subject to applicable retention obligations.
Contact Eagle Socotra before making travel arrangements if any point needs clarification.
WhatsApp: +967781954069eaglesocotra@gmail.com